Effective date: August 2026
7e77 App Privacy Policy and Information Security
This page clearly explains support tickets, cookies and your rights; you will also understand exactly what information is sent when Dhaka-based Bangladesh users log in and register on 7e77.
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4 Quick Facts
Take a quick look at how 7e77 App handles data
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Where ticket data is stored
Main part of ticket kept 90 days
- Ticket content
- Your message, screenshots and device information are only for support.
- Retention period
- In complex cases, history is somewhat longer to help reproduce the same issue.
- Dhaka user note
- Questions about bKash or Nagad show only the necessary parts in tickets
We do not add any unnecessary personal notes
Who can view agents
Restricted to 2 levels
- Limited permissions
- Only trained agents and some supervisors can open tickets.
- Login control
- Within 7e77 Login, roles are separate, so not all can see everything.
- Local support
- Bangladesh users' questions are read in Dhaka time, so answers align.
Who viewed the access log is also recorded.
Quality check and cookie
Each ticket has a small review
Service evaluation
Whether the answer was correct is checked to maintain service quality.
Cookie control
Cookies for login, language and session are used.
Usage analytics
Which pages have more trouble, that is identified to improve the FAQ.
Settings open quickly in lite APK
Retention time and user rights
You have 4 rights
- You may request data access
- You may report incorrect information.
- You may delete unnecessary data
- You can reset cookie preferences again
General tickets are closed within 180 days
Frequently Asked
Can ticket data be deleted?
No, extra data is not requested without permission.
What happens if cookies are
Session and preferences may be hard to remember, but the main page remains accessible.
Does the 7e77 APK take more data?
No, extra data is not requested without permission.
After 7e77 registration, what do I see?
Account dashboard, support tickets and favorites settings
Where to go for help?
Privacy help contact Submit ticket
Direct contact
If you have questions, visit 7e77 Help or Contact page
From Dhaka or another city, discuss privacy concerns with us.
Go to Privacy Help